You have some sort of damage to your Carbon Frame or Bike, use the contact form to give us an outline of the problem, if you want to include some photographs then you will need to post them with all your details.
Most things can be fixed, look at the FAQ for some things that cannot be fixed
Now then, when you send your frame to us, please ensure you put all your details in the box; we get several frames without any idea who sent them?
Next, we do get an entire bike sent to us, this is not ideal but we can offer a service to strip down and rebuild, but we would prefer you to do this work.
Also when we do get complete bikes we do not want to see that you must have suffered a “blunt forces trauma” or spent the entire year riding around a field full of mud and cow shit, so please give it a clean.
From February 2015 we have a fully Qualified City & Guilds Mechanic so the days of stripping down your frame before you send it in need not be such a nightmare. We can offer a partial strip which will involve taking off the components, repair and painting your frame and then building it back up.
This costs £40 on top of the repair Or a full strip and build which is the same as the partial but we will then re-set your gears and brakes, replace cables, and give a thorough check over if any new parts are required this will be extra.
This costs £80.
We can also re-true wheels for £10 a wheel depending on the severity.
So it is now possible to ride out of our workshop in perfect order.
We will contact you with a price for the work, just confirming all the details. We will then send you via email the invoice and how to pay details.